GENERAL SALE CONDITIONS
How contact us:
1. Filling in our online form under each products.
2. In our shops located in Santeramo in Colle (Bari) -
Italy, Via Umberto Terracini, 47; In order to keep the
privacy of our clients, meetings are arranged by
apointment agreed by telephone or by email.
3. By phone, customer service is available during
office time at the following numbers: 0039 (italy
international prefix) 080 43730893/080 3026530; or in
case of urgency at the
4. Via email at firstname.lastname@example.org
5. Through the services of instant chat shown on the
pages of the site or through Skype (name: Endoacustica
In your messages always write the following data:
- First name, Surname and/or Company name inclusive of
VAT number in case of invoice request
- Address of delivery and/or invoicing
- Telephone number
- Product code
- Product description
We use the information you provide about yourself
only to complete the transaction for which the
information is intended. It's your right, however, have
them altered or deleted, in particular, should they be
inaccurate, in accordance with the Article of the
Italian Law D.Lgs. 196/2003 on personal data security.
All communications between Endoacustica Europe and the
customer are mainly carried out by e-mail; the customer
agrees to regularly check for mail in his mailbox in the
days following his request until the conclusion of the
contract, or for the regular reception of goods ordered,
or pursuant to any other type of request made towards
The products shown on our web pages may be subject to
changes and developments. To ensure maximum usability of
products, often these don't correspond exactly to the
images on the website. This could make aesthetically
unrecognizable devices. These general sale conditions
regulate the terms and sale conditions of products
marketed by Endoacustica Europe. All contracts for the
products sale from the company to third parties are
governed by these Terms and Conditions, which are an
integral and essential part of any proposal, products
order and purchase confirmation. The sale conditions
apply to your order are those in force on the date of
the same order.
1.Product: prices and characteristics
1.1 Unless otherwise stated, the product prices on the
Endoacustica Europe website shall be construed VAT excluded. The
prices of the devices from time to time published by
Endoacustica Europe supersede and replace earlier ones, and are
subject to availability of the tools. Endoacustica Europe
reserves itself the right to confirm or change the prices of the
items posted on its website or in brochures and advertising
material, at the time of order confirmation.
1.2 The technical and functional characteristics relating to the
products published by Endoacustica Europe through its
promotional messages and information brochures are those
reported by the respective manufacturers. Endoacustica Europe
assumes no responsibility regarding the accuracy and
completeness of such informations. Unless otherwise stated,
manuals and software for the products are in English. Product
images are indicative and not binding.
1.3 The products aren't provided on trial. Despite the
Endoacustica Europe experts can provide indications on the
products characteristics, the customer is responsible for
choosing the devices ordered, compliance and legality of the
specifications set by each manufacturer for your needs. In
particular, in accordance with the Community rules (DL
09.05.2002 n. 269) some equipment may only be purchased outside
the European Union, while within the territory of the EU, their
sale is restricted only to members of the police.
2. Orders and Invoicing
2.1 All product orders sent to Endoacustica Europe should be
complete in every entirety and must contain all the elements
necessary for the proper identification of the device ordered.
Each order transmitted to Endoacustica Europe constitutes a
contractual offer from the customer and, therefore, will be
binding only if confirmed by Endoacustica Europe. Processing an
order by Endoacustica Europe equivalent to confirmation and
acceptance of the same. Upon receipt the order, the company will
automatically send an e-mail confirmation, containing a summary
of the order. The customer may revoke it within a day working.
2.2 Endoacustica Europe reserves the right to not accept
incomplete orders. In case of non-execution of the order by
Endoacustica Europe (if the same is due to unavailability of the
products ordered by the customer) Endoacustica Europe will soon
inform the customer, reserves the right to substitute an
equivalent item characteristics, size and price. Unable to
further meet the demand, Endoacustica Europe will propose
alternative solutions to the customer, who will be entitled to
cancel the order if they will not be deemed acceptable by him.
Endoacustica Europe will then reimburse the amounts, if already
paid for the provision has not been performed. In this case the
customer is not entitled to any refund, compensation or damages.
2.3 The fiscal documentation relating to the products ordered
will be issued by Endoacustica Europe at the time of the
products shipment to the customer. If the customer is VAT owner
and wish to receive invoice in his own name, must indicate this
request when ordering.
3.1 Deliveries are normally made by courier. Endoacustica Europe
has the right, in its sole discretion, to make delivery of the
products ordered by other means it considers appropriate.
3.2 The shipping methods are agreed with the client. The cost
varies depending on the chosen mode of delivery made by the
customer and according to the destination or the timeframe of
the shipping service.
3.3 The delivery times indicated by Endoacustica Europe relate
to the products at its warehouse and, despite being carefully
evaluated, are not binding for Endoacustica Europe, which can
then confirm or change, depending on your actual needs. Any
delay in delivery of up to 160 (one hundred and sixty) days
shall not entitle the customer to refuse delivery of the goods
or to claim damages or compensations.
3.4 Endoacustica Europe has the right to make delivery of
products (even on the same order) in successive deliveries
without prejudice, in this case, one charged to the customer in
respect of costs of transport.
3.5 Conditions and terms of delivery must be agreed between the
customer and Endoacustica Europe and accepted by the company.
4. Product warranties, and Technical Assistance
4.1 Endoacustica Europe ensures the integrity of the material
produced at the time of delivery. Any problems on the material
integrity must be reported by the customer, subject to
forfeiture, no later than 7 (seven) days from the date of
delivery. In case of validity of the Guarantee Endoacustica
Europe, the customer will be entitled to replacement of products
damaged upon return of same, being excluded the customer right
of compensation for any further damage. Shipping costs required
for the replacement product shall be borne by Endoacustica
4.2 Without prejudice to the provisions of article 4.1,
Endoacustica Europe doesn't provide any guarantee on the
additional products that provided by individual manufacturers.
Technical support and warranty work on the device are made,
where applicable, by individual manufacturers in accordance with
terms and conditions listed in the documentation attached to the
articles themselves. In particular, Endoacustica Europe doesn't
give any guarantee about the compatibility of the product with
other products or equipment used by the customer, not give any
guarantee regarding the suitability of the product for the
specific use. The warranty on the material integrity of the
products at the time of delivery don't cover damage due to
negligence or incompetence of the ordering customer or caused by
reasons of force majeure, natural disasters or third parties.
4.3 If Endoacustica Europe is responsible towards of the
customer - including the case of default, in whole or in part,
its obligations in respect of the same following the execution
of an order – the Endoacustica Europe responsibility cannot be
higher than the price of the products purchased by the customer
and for which the dispute arose.
5.Right of Withdrawal
5.1 As stated by the Italian Legislative Decree 206/05 (artt.
64-67), the customer has the right to withdraw from the sale
agreement without penalties and without giving any explanation
within ten (10) working days from the receipt of the goods. The
right of withdrawal is only applicable to the customer “consumer”
who buys as a private individual, as established by law. In no
case is applicable to business customers, in respect of which is
subject to the rules laid down in Articles. 1341 and following
of the Italian Civil Code.
5.2 The customer have to inform Endoacustica Europe of his
intention to withdraw from contract (indicating how you desire
to be reimbursed) with registered letter with return receipt
send to Endoacustica Europe Europe s.r.l, via Umbero Terracini,
47 – 70029 Santeramo in Colle (BA), within ten (10) working
days of receipt of goods. Within the same term you can also send
a telegram or a telefax as long as you provide to send
confirmation via registered letter with return receipt within
the subsequent 48 hours.
5.3 Within the same term the customer have to return the goods,
at your expenses and under your responsibility, in perfect
condition. All returns must be authorized by Customer Service
Endoacustica Europe. Upon receipt of the authorization, the
customer can return the product to the following address:
Endoacustica Europe , via Umbero Terracini, 47 - 70029 Santeramo
in Colle (BA).
5.4 Endoacustica Europe will reimburse the money within thirty
(30) working days, after have received the goods and checked
that they are in perfect condition. It may retain, if necessary,
the amount of shippinh costs that will remain permanently borne
by the customer.
Unless otherwise agreed between the parties, the customer
can't exercise the right of withdrawal provided in articles. 64
and following of Legislative Decree no. 206/05, in these cases:
a) supply of services if the use has begun, with the consumer's
agreement, before the expiry of the period laid down in Article
64, paragraph 1
b) supply of goods or services whose price is dependent on
fluctuations in the financial market rate that the expert isn't
able to control;
c) supply of goods custom-made or clearly personalized or which,
by their nature, cannot be returned or are liable to deteriorate
or expire rapidly;
d) supply of audio or computer software which were unsealed by
6. Place of jurisdiction
Notwithstanding the possible applicable mandatory provisions of
law for the protection of consumers, any dispute related to
these Sale Conditions shall be referred to the exclusive
jurisdiction of the Court of Bari
The improper use of some products in our catalog violate
national laws on confidentiality of privacy and communications
interception. Endoacustica Europe doesn't assume any
responsibility for illegal use of such equipment. The trade
marks reproduced in this website are property of the companies
that prohibits the reproduction of the same.
Endoacustica Europe Europe s.r.l.
Via Umberto Terracini, 47
70029 Santeramo in Colle (Bari)
VAT: IT 06836020724